1. When can I contact customer service?

A live representative can be contacted from 9:00 AM to 8:00 PM EST, Monday to Friday. You can order online 24 hours a day and 7 days a week.

2. Can I place an order from my country?

We ship to many countries in South America and around the world. We also ship to the United States of America. All prices and orders are ex-works at the shipping location in Europe. It is solely your responsibility to comply with your local laws and regulatory authorities when you import products.

3. Who can order products?

You can order products from us if you are an individual or corporation that is licensed to handle the products you are ordering. Under no circumstances will we sell products to unlicensed individuals. You can contact us to get more information about the licensing requirements to place an order.

4. Can someone order on my behalf?

If you are a licensed individual and you want someone to place an order on your behalf, such as your medical secretary, you can give them permission to do so. Just send us a form signed by the licensed purchaser specifying who you would like to order, via fax or email. You can also speak to one of our customer service representatives for more information.

5. What can I do if I am having login or password problems?

If you are having problems logging in or need to reset your password, you can contact a live agent during our business hours.

6. How can I get discounts?

Higher volume orders can get a discount, with the price decreasing as you purchase more of one product at one time. For example, you will pay less per product if you purchase ten instead of five. You can see details about the discounted prices and quantity required on the individual product pages.

7. Do you offer any referral incentives?

We do offer referral incentives to our existing customers. Refer a colleague and when they purchase $1500.00 worth of products you both get a free botulinum toxin or filler of your choice (max. value $329).

8. Do you offer any incentives for returning clients?

If you are an existing client who has received better prices elsewhere, we can meet or beat that price. Just send us recent proof of our competitor's price, showing terms such as shipping that are equal to ours.

9. What if I am an existing customer and I find a lower price?

We work hard to guarantee you the lowest prices. However, if you do find a lower price, please let us know by phone or email. You will need to send us recent proof of the price and terms, such as shipping, that the competitor offers for us to verify the information. Offers from competitors may vary with shipping cost, speed of service, and more. When you show us a lower price, we will do our best to meet or beat it.

10. Which currency do you use?

All our prices are based on U.S. dollars. For your convenience, you can use our drop-down menu to select a different currency. At checkout, we will inform you of the actual currency and amount you will be charged for your order.

11. Which payment methods can I use?

We accept Visa AND Mastercard.

12. Do you provide 30 day payment terms?

Because we work with international customers, we unfortunately cannot provide our customers with payment terms.

13. How much does shipping cost?

Shipping is free on any order over $250, and orders under $250 will have a $50 shipping charge added. Depending on your region, some exceptions may apply. If you have any questions or concerns, contact our customer service representatives.

14. How long do I wait to get my order?

When you place an order, we will process the order and ship it out within twenty-four hours if it is Monday to Friday, except for public holidays. Rarely, stock may not be immediately available, but we will let you know when you place your order how long it will take. Transit time may vary, but our customer service representatives can give you an estimate. We will send you your tracking number within twenty-four hours after your order ships out, to give you a better idea of when you can expect your package.

15. What shipping options do I have?

Shipping methods vary depending on region. Please speak to our customer service representatives to learn more about your options.

16. How are the products shipped?

Most products come in cardboard boxes with cushioning, and the size of the package varies by the amount ordered. Any product that is temperature-sensitive, such as Botox, is shipped in a thermo-regulated package with ice packs and reinforced cushioning. This special packaging has been tested to keep products cool for up to ten days.

17. Do I need to order a minimum quantity to get wholesale prices?

You do not need to order a minimum quantity, however we will charge $50 shipping for any order under $250. You also save more money when you order a greater quantity.

18. How do I return a product or get a refund?

If you are unhappy with your order, please contact us. We will only issue a refund on a refrigerated product if: - we misrepresented the product's packaging when you placed your order - your package arrives warm or hot, over 8 degrees Celsius - your package arrives damaged - the item proves to be inactive when you first use it Keep the product in your refrigerator until we give you instructions. If we do determine you should receive a refund, you can receive a full refund for that item, or we can send you a replacement. Refunds are at our discretion, and we do not guarantee we will give a refund in all circumstances. Please note that we do not accept returned products.

19. Do you sell genuine products? How can I tell?

We only sell genuine, original items. You will receive your products in the original manufacturer's packaging, unadulterated and sealed. When you receive your delivery, please check the integrity of the packaging.

20. Where do you get your products?

We sell only genuine products that are sourced from manufcaturer international distrubutors.

21. What is the difference between a product on this site and products I usually buy?

There may be a difference in packaging between our products and others you purchase locally. Because every country differs in its packaging requirements, some packages may vary slightly. Some products are made in one location and shipped to distributors in different countries. These products are often produced in a manufacturing facility that is approved by multiple regulatory authorities from different countries. If you have questions or concerns about any of our products, speak to a customer service representative.

22. What if I am interested in a product you do not sell?

If you are interested in a product but cannot find it for sale on our website, call or write to our customer service representatives. We will check if the product is available or if we can get it for you.
If you have any additional questions, contact our customer service representatives.